Support

Support for Miles & Puzzles and its add-ons is by email: junexity@gmail.com.

To help us find your purchase quickly, include:

• The email address you used at checkout (this is the address your Junexity account sits under).
• The product name (Front-End, Theme Expansion Library, Mini Theme Pack, or DFY Starter Interiors + Listing Kit).
• Your WarriorPlus receipt or transaction reference, if you have it.
• A short description of the problem — and, for access problems, what happens when you try to log in.

Quick fixes before you write

• Can't find the delivery email? Check your spam/junk folder for a message about your Junexity account, and make sure you're checking the inbox of the email you bought with.
• Forgot your password? Use the "Lost your password?" link on the junexity.com login page — the reset email goes to your account address.
• Looking for your products? Everything you own is listed under My Products on junexity.com once you're logged in.
• A prompt produced a broken page? Check the product's troubleshooting document first — every prompt has a fix-it line for the common failure shapes, and each age-band card has a "spot it / fix it" table.

What support covers

We can help with: access and login problems, downloads and files, how the system and its documents work, and licence questions. We can't help with decisions that belong to other platforms — for example, a KDP or Etsy account decision, or a payment problem on WarriorPlus's side — but if your message touches one of those, we'll tell you plainly and point you at the right place.

Refunds

Refund requests go through the process on the Refund Policy page — the same email address above is the contact for them.